How do I run a traceroute?

Traceroute is a common network diagnostics tool available on most modern operating systems. It is used to measure the connection and any possible delays for sending and receiving packets across networks.

Home Junction support may ask for the output of a traceroute when you are experiencing connectivity issues between your local network and your Home Junction hosted website.

Instructions for Running a Traceroute

Windows

1. Open the Start menu
2. Click on Run
3. Type cmd and then press the OK button to open your command prompt
4. At the prompt, type tracert yourdomain.com (replacing yourdomain.com with the actual URL of your website) and press the Enter key
5. To copy the output, right-click anywhere in the window and select Mark. You can press Enter to copy of all of the output, or select the text you want to copy and then right-click with your mouse. Paste the copied text by hitting CTRL + V.

Linux

1. Open a terminal window
2. Type traceroute yourdomain.com (replacing yourdomain.com with the actual URL of your website) at the prompt and press the Enter key

Mac OS

1. Go to Applications > Utilities > Network Utility > Traceroute
2. Type your domain in the appropriate input field and press Trace. You can also open a terminal window and use the same instructions as you would for performing a traceroute in Linux.